How to download a CSV copy of your bank statement:
1) Log in to your online bank account.
2) Select the account you want to download the statement for.
3) Select the applicable dates.
4) Click on refresh data (note: some banks refresh it automatically).
5) Scroll down and see if the correct dates are displayed.
6) Click on "Export or Download"
7) Select file format - CSV dd/mm/yyyy.
8) Save the file to your computer.
9) Once saved - attach and email the file through to us.